The Group is among the first international hotel chains to go the extra mile to help cover guests.


International guests staying at Shangri-La’s four hotels in Singapore can now look forward to a more stress-free experience under the COVID-19 insurance arranged by Shangri-La at no additional charge.

The Shangri-La Group has announced that it will make available emergency medical coverage of up to SGD 250,000 at no additional charge should the guest be diagnosed with COVID-19 during their stay in Singapore.

This COVID-19 emergency medical coverage is currently only available to international guests travelling to Singapore via the Reciprocal Green Lane or if the guest is in possession of an Air Travel Pass.

The introduction of the COVID-19 medical coverage builds on the Shangri-La Group’s heartfelt Shangri-La Cares commitment, providing greater peace of mind and assurance for guests travelling during these unprecedented times.

Chan Kong Leong, Regional CEO for the Shangri-La Group in Southeast Asia & Australasia, said: “In everything we do, we always maintain a customer-first focus, with their well-being and safety being our topmost priority. Having elevated our hotels’ already stringent and rigorous safety and hygiene standards, we are now going the extra mile by providing COVID-19 medical coverage to our Singapore-bound guests, further instilling their travel confidence.

“We have chosen to start with the Singapore market as the Singapore government has been proactively relaxing travel restrictions in a gradual and calibrated manner and has highlighted COVID-19 insurance coverage as a key enabler to rebuilding traveller confidence.”

To receive this COVID-19 emergency medical coverage, guests will have to book their stays at a publicly listed rate directly through their website, Shangri-La Hotels & Resorts mobile app, through the reservations hotline or email directly for stay dates between 1 January and 30 June 2021, and they will be automatically covered under the policy at no additional charge.

Underwritten by AIG, the policy also covers additional accommodation (room only) and travel expenses should the guest need to extend their stay for medical reasons. Guests can contact a dedicated AIG customer service team for assistance if they are diagnosed with COVID-19 during their stay in Singapore. They will also have access to emergency travel assistance that is available around the clock during their trip.

Here are more details on this COVID-19 emergency medical insurance coverage.

All four Shangri-La hotels in Singapore – Shangri-La Hotel, Singapore; Shangri-La’s Rasa Sentosa Resort & Spa; JEN Singapore Orchardgateway and JEN Singapore Tanglin – proudly bear the SG Clean quality mark, a certification awarded by the Singapore government to businesses and organisations that commit to upholding high hygiene and sanitation standards. In July 2020, Shangri-La Hotel, Singapore excelled in executing a successful event for their customer.

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Gina Sin

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