Novotel Bangkok Sukhumvit 20 in Thailand has also been independently certified by The Environmental Health Consultancy (EHC) as being fully compliant with Accor Group’s new hygiene protocols.

The ALLSAFE label was achieved through a detailed audit of all processes, based on 16 key fundamentals. Guests will be reassured that their wellbeing is protected with the additional safety measures, which respond to new consumer behaviours and expectations about hygiene and cleanliness, social distancing, as well as seamless and contactless service.

Safety measures at Novotel Bangkok Sukhumvit 20, Thailand

The comprehensive list of elevated standard operating procedures – co-created by Accor, Bureau Veritas and leading medical authorities around the world – seeks to reinforce confidence and trust in travel as Accor anticipates more than 70 per cent of the global hotel network to reopen by the start of July.

In recent weeks, Accor has seen renewed interest in travel demand, with hotel reservations doubling. In Asia-Pacific, more than 940 of the group’s 1,228 hotels are now open, representing over 76 per cent of the network within this region, with more added each week.

Accommodation room at Novotel Bangkok Sukhumvit, Thailand

With the vital support of its owners, Accor’s additional operating procedures include having an ALLSAFE officer available at the hotel 24 hours a day to ensure comprehensive hygiene training is implemented for staff across all areas of the hotel.

Benjamin Krieg, Custer General Manager, Novotel Bangkok Sukhumvit 20, Thailand

Benjamin Krieg, Cluster General Manager of Novotel Bangkok Sukhumvit 20, is incredibly proud of the work and efforts undertaken by his team to achieve this world-first result.

“Novotel Bangkok Sukhumvit 20 was in a unique situation, having operated and welcomed guests throughout the pandemic. As a result, we have constantly evolved our operations, ensuring that the safety and wellbeing of our guests and team remain our first priority. Receiving the ALLSAFE label is a wonderful acknowledgement of the hard work and dedication shown by our team of ‘Heartists’ to support the confidence of those guests returning to travel,” said Krieg.

“For more than 50 years, we have been committed to maintaining the highest levels of safety and well-being for our guests and staff… Our global operational expertise and the lessons learned from previous disease outbreaks has enabled us to respond effectively and adapt to the new expectations of our guests,” said Patrick Basset, Chief Operating Officer for Accor, Upper Southeast & Northeast Asia and the Maldives.


Novotel Bangkok Sukhumvit 20, a flagship Novotel hotel, is located in the heart of Sukhumvit, Bangkok’s shopping and restaurant district. With 244 rooms and suites, it boasts an executive sky lounge, 1,600 sqm of meeting and event spaces, plus five restaurants and bars including the signature outlet, Sky on 20 – an award-winning rooftop bar with 270-degree panoramic Bangkok Skyline views.

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Gina Sin

Author Gina Sin

A sales & marketing professional at her core, Gina has found her passion in writing, particularly in crafting an important part of the communication circle, and enhancing experiences, whether singular or shared. An expert in digital media, partnership activation, and in executing the readability and searchability of websites, Gina combines her skills in sales, marketing and copywriting into her everyday.

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