Citing minimal physical contact and interaction as the new normal, the hotel says this is an absolute essential to ensure cleaning and hygiene standards are the best in class so that guests feel confident, safeguarded and secure each time they stay at the hotels.
With this new digital solution, guests are able to register and check-in prior to arrival, and checkout via the web or on their mobile device through the simple use of a QR code and with easy to follow step-by-step instructions without the hassle of having to download any applications. They can also customise their stay with different hotel offerings, make payment online, save time and more importantly, minimise face-to-face engagement to protect their own well-being.
Marcus Hanna, General Manager of Fairmont Singapore and Swissôtel The Stamford shares: “As much as our industry has been dealt a huge blow with this pandemic, we know that people will return to travel post-COVID-19, because of an inherent love of adventure. We are confident in the long-term future of the hospitality industry, and are ready to welcome our guests back with solutions that address what matters most to them now – their safety and well-being because safeguarding and taking care of our guests and colleagues are at the very heart of what we do and who we are.”
“Our hotels have always embraced a keen spirit towards innovation,” added Ahmed Disokey, Area Director of Information Technology and Business Innovation. From the automated check-in/out system at Swissôtel The Stamford and the Talktown app that enhances colleagues’ communication, information sharing and operational productivity in 2018, to our unprecedented aquaponics farm within an urban hotel in 2019, we are progressively on the lookout for new technologies that can improve or redefine business operations. In the new normal, it is even more imperative to do so to stay relevant to our customers’ priorities and needs. This app-free, contactless check-in/out solution is a definitive step forward to bring confidence back to travel and hospitality.”
In addition to the contactless check-in and checkout solution, Fairmont Singapore and Swissôtel The Stamford are also working on providing guests with a touchless and safe experience at each possible touchpoint in the guest journey. These include providing guests with all the information they need on their phones, including guest service information in-room, menus, payment at the table, and concierge information. In time to come, printed information may be completely done away with, which is a big and positive contribution towards sustainability as well.