In episode 3 of BEAM’s Conscious Leadership series, BEAM speaks with Kai Chan of ISS Global Forwarding to uncover how leaders consciously build psychological safety in teams.

In this episode of our Conscious Leadership series, Kai Chan shares how leaders can balance mental wellbeing with business responsibilities, productivity, and fiscal expectations.

Team leaders who create psychologically safe work environments are less likely to experience employee turnover on their teams. People should feel like they can ask questions, raise concerns and pitch ideas without undue repercussions.

To retain top performers, managers need to ensure psychological safety across the whole company. But like any major initiative, it needs to start at the top with executive buy-in.

The psychological safety concept is especially crucial to a team’s success, especially when the team is working from home and based in different countries.

Kai believes that while managers have to hold people accountable for performance metrics, there are many ways to achieve them. She explains what psychological safety means and how to maintain employee engagement by helping people feel comfortable to build the shared belief that the team is safe for risk-taking.

How psychologically safe employees feel when they are at work has implications for innovation, team interactions, productivity and ultimately, business success.

A psychologically safe workplace provides an environment where people are encouraged to understand each other’s points of view, understand each other’s strengths and weaknesses, support each other, and feel confident to make suggestions and offer ideas, teams flourish.


In case you missed it… EP 2: Flexible career pathing with Andrew Chan

EP 2: Flexible career pathing with Andrew Chan

In case you missed it… EP 1: Cultivating conscious leadership in women with Kim Underhill

EP 1: Cultivating conscious leadership in women with Kim Underhill

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El Kwang

Author El Kwang

Recognised in his global network as an ideas man who sees opportunities in every encounter. He looks for ways to connect dynamic people from across disciplines to unearth the potential for great ideas to become outstanding. With more than 20 years of experience in the hospitality, tourism and business events industry, both as a content strategist and a designer of immersive experiences around the globe, El established BEAM and built a team of Engagers committed to playing a vital part in ensuring that the world continues to move forward with innovation, growth and positivity.

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